Can I cancel an order?
It is possible to cancel an order you have already placed as long as it has not yet been dispatched. Please contact our Customer Service department for more information. After you have received an email from us containing a confirmation of dispatch, it is no longer possible to cancel the order.
How quickly will I be refunded after I have cancelled an order?
The 5-day refund period applies as soon as we have processed your cancellation request.
If you paid for the order by credit card, the amount which was previously charged to your card will be cancelled.