Returning an order

For any reason you are not completely satisfied with your purchase, you may returnany item in its original condition within 30 days of receipt and we will gladly provide arefund, replacement, or an exchange. All customized orders can be returned for fullrefund within 30 days of receipt. Once you decide to return any product you must not use it and must take good care of it whilst it remains in your possession. The Product must be returned to us undamaged and in the same state in which it was sold to you. Please note that the product must also be returned with the barcode tags intact.

**Please note : We do not accept returns of promotional items. We can’t accept any products once they’ve been branded with your logo, your company name or your artwork.

We do not accept returns of underwear or swimwear which are not in their original packaging unless they are faulty. This is for hygiene reasons. 

Do I have a right to return my product?

We have a 30 days no questions asked return policy. If you wish to return your order, you may return the product in original state and packing. Returns that are incomplete or without packaging will unfortunately not be accepted. It is therefore important for you to check your return before sending.

How do I return an item?

If you would like to return an item, you can send it back and enclose a completed Return Shipping Form.

Please contact us. We will send you Return Shipping Form.

Where can I take my return shipment?

You can bring your parcel to any post office that ships internationally. You are responsible for paying for the return shipment. Please note that the shipping costs of returns  are not covered by Uuno store. 

How quickly will I be refunded after returning an item?

We will send you a confirmation of receipt as soon as we have received your return shipment. The amount will be refunded to you within 3 working days following receipt of the return shipment. If you paid by credit card, the amount will be refunded to you within 5 working days.